Refund policy

Last Updated: November 4, 2026

At Tint & Audio, customer satisfaction is important to us. We stand behind the products and services we offer and strive to provide a fair, transparent return process.

Please review the following policy before making a purchase.

1. 30-Day Merchandise Return Policy

Tint & Audio accepts returns of eligible merchandise within 30 calendar days of delivery.

To qualify for a return, merchandise must meet the following conditions:

The product must be unused and uninstalled.
The product must be in its original condition and packaging.
All original accessories, manuals, hardware, and components must be included.
The product must not show signs of installation, modification, damage, or use.
A valid order number or original purchase receipt is required.
A Return Merchandise Authorization (RMA) must be obtained before returning merchandise.

Returns requested more than 30 days after delivery are not accepted for change-of-mind refunds.

This does not affect applicable manufacturer warranties or rights provided by law.

2. Return Authorization and Verification

All merchandise returns require prior authorization from Tint & Audio.

To request a return, customers must contact us at info@tintandaudio.com within 30 days of delivery.

Return requests must include:

Order number and purchase information.
Reason for requesting the return.
Clear photographs of the product.
Photographs of the original packaging and included accessories.
A photograph of the product’s serial number, when applicable.

Additional photographs or information may be requested to verify the condition of the merchandise.

Once the initial information has been reviewed, Tint & Audio may issue an RMA number and return instructions.

Issuance of an RMA does not guarantee a refund.

Final refund eligibility is determined after the returned merchandise has been received and inspected.

Authorized returns must be shipped within 14 calendar days of RMA approval.

3. Merchandise Inspection

All returned merchandise is subject to inspection upon receipt.

Tint & Audio reserves the right to examine returned products for evidence of use, installation, modification, damage, missing components, or discrepancies in serial numbers.

Products showing evidence of installation or use may be ineligible for a change-of-mind refund.

Examples include:

Scratches or marks on mounting surfaces.
Cut, stripped, soldered, or modified wiring.
Missing accessories or installation hardware.
Altered or mismatched serial numbers.
Physical damage or modifications.
Other evidence that the product has been installed or operated.

If merchandise does not meet the conditions of this policy, Tint & Audio may decline the requested change-of-mind refund.

Customers will be notified of the inspection results and available options.

These inspection requirements do not restrict remedies available for defective, damaged, or incorrectly supplied merchandise under applicable law.

4. Return Shipping Costs

Customers are responsible for return shipping expenses associated with ordinary change-of-mind returns.

Tint & Audio does not charge restocking fees on eligible merchandise returns.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

Customers are encouraged to use a trackable shipping service and appropriate packaging.

Tint & Audio is not responsible for return shipments lost or damaged in transit due to inadequate packaging or circumstances outside our control, except where otherwise required by law.

If an incorrect, defective, or damaged product was supplied, please contact us before returning the merchandise so we can determine the appropriate resolution and return shipping arrangements.

5. Refund Processing

Once returned merchandise has been received and inspected, customers will be notified whether their refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing generally takes 5–10 business days after approval, although financial institutions may require additional time to post the credit.

Refunds will be processed within any timeframe required by applicable law.

6. Nonreturnable Merchandise

The following merchandise is generally ineligible for change-of-mind returns:

Products that have been installed or used.
Merchandise that has been modified or altered.
Products missing original components or accessories.
Merchandise damaged after delivery.
Products returned outside the 30-day return period.
Certain custom or special-order products with restrictions disclosed before purchase.

These exclusions do not affect applicable warranty coverage or statutory consumer rights.

7. Special-Order Merchandise

Certain custom or special-order products may have additional return or cancellation restrictions.

Any such restrictions will be clearly disclosed on the applicable product page before purchase.

Products regularly stocked by our distributors are not automatically classified as special-order merchandise simply because they ship directly from a distributor.

8. Defective Products and Manufacturer Warranties

Many products sold by Tint & Audio include manufacturer warranties.

Warranty coverage, duration, and procedures vary by manufacturer.

After the standard 30-day merchandise return period, eligible warranty claims should generally be directed to the product manufacturer using the original Tint & Audio sales receipt.

Customers are responsible for following the applicable manufacturer’s warranty procedures.

Tint & Audio will provide reasonable assistance with proof of purchase and manufacturer contact information when necessary.

Manufacturer warranty procedures do not limit any rights or remedies customers may have against Tint & Audio under applicable law.

9. Window Tint Package Cancellations and Refunds

Customers purchasing a professionally installed window tint package through Tint & Audio may cancel their purchase and receive a full refund within 30 calendar days of the original purchase date, provided installation has not begun.

Once installation has begun, the purchase is no longer eligible for a change-of-mind refund.

Completed window tint installations are not eligible for change-of-mind refunds.

However, completed installations remain subject to applicable manufacturer warranties, workmanship warranties, and consumer protection laws.

Customers experiencing concerns with installation quality should contact Tint & Audio to arrange an inspection.

When a covered installation defect is confirmed, Tint & Audio will provide an appropriate remedy consistent with the applicable warranty and legal requirements.

10. Installation Services

Labor and professional installation services are separate from physical merchandise purchases.

Once installation services have begun, associated labor charges are generally nonrefundable for change of mind.

Any applicable workmanship warranty will be honored according to its stated terms.

Nothing in this policy excludes remedies required by law for services that are defective or improperly performed.

11. Incorrect, Damaged, or Missing Merchandise

If an order arrives damaged, contains incorrect merchandise, or is missing items, customers should contact Tint & Audio promptly.

Please provide the order number, a description of the issue, and photographs when available.

We will investigate the concern and work toward an appropriate resolution, which may include replacement, repair, or refund depending on the circumstances and applicable law.